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Retention

Churn & Winback

Call churned customers and downgraded accounts with a human-touch check-in. The kind of personal outreach that's impossible to do at scale with real people — but makes all the difference.

18% winback rate on churned accounts
25% of downgrades reversed
90% of churned users reached within 48h
Get Started with Churn & Winback

How It Works

Three steps to automate this motion with TalkWise.

01

Churn or Downgrade Detected

Subscription cancellation or plan downgrade triggers TalkWise via your billing system.

02

AI Calls with Empathy

A natural, non-pushy call to understand why they left and what it would take to win them back.

03

Save Offer or Escalation

AI can offer a discount, extended trial, or route to your retention team with full context.

Before vs After TalkWise

See the transformation when AI handles this motion.

Before

Automated “we miss you” email

After

Personal voice call within 48 hours

Before

2–5% winback from email alone

After

18% winback with voice outreach

Before

No insight into churn reasons

After

Structured feedback from every churned user

Ready to automate churn & winback?

See how TalkWise handles this motion for your team. Book a demo and we'll show you results in minutes.

Book a Demo
Trial & Onboarding NudgesDormant CRM Reactivation